Children's Contact Service
The Children's Contact Services is an independent service that aims to provide a safe place for changeovers and supervised visits for children of separated parents.* The primary concern of the staff is the safety and wellbeing of the children.
Our staff understand the difficulties that are often experienced during and after separation. They aim to provide a fair and practical service for changeovers and contact visits.
The Children's Contact Service works to promote positive interaction between children and their parents, and to support the strengthening of their relationships, when in the child's interest.
*The term ‘parent' is interchangeable with significant person in the child's life. It may include grandparents, relatives or other people important to the child.
How to apply for this service
Family members, lawyers or Community Agency Workers can telephone the Children's Contact Service direct for information and forms.
Both parents need to complete an application form and further information may need to be obtained from other professionals as part of the Intake Assessment Process.
Once the forms from both parties have been received and all criteria met, each parent is invited for separate interviews to discuss their application, the service guidelines and their children's particular needs.
If the criteria to use the Service has been met, parents may be put on a waiting list.
When a vacancy becomes available, both parents will be contacted, and the children will be invited into the Service to meet the staff and familiarise themselves with the Service.
Download the Post Separation Services Application Form which can be filled out on your computer or printed and filled in by hand.
Parents will incur a small fee to use this service.
The CCS is operated with funding from the Federal Attorney-General’s Department and administered by the Department of Social Services.
Please contact the Carlton Office on 1300 485 439 to enquire about fees
In possession of a Health Care Card $5.00
No Health Care Card $10.00
In possession of a Health Care Card $3.00
No Health Care Card $5.00
Locations & Opening hours
PO Box 119, Carlton South, VIC 3053
T: 1300 485 439
F: 03 9487 7711
31 Welsford Street
T: 03 5822 8100
F: 03 5822 8199
For administration, the Service operates:
Monday 9.00am - 5.00pm
Tuesday 9.00am - 5.00pm
Wednesday 9.00am - 5.00pm
Thursday 9.00am - 5.00pm
Friday 9.00am - 5.00pm
For changeovers and supervised visits* the Service operates:
Friday 10.00am - 5.00pm
Saturday 10.00am - 5.00pm
Sunday 10.00am - 5.00pm